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One connected platform for the customer journey
Your website, AI assistant, bookings and customer journeys — in ONE place
Umni ONE helps businesses explain what they do, answer customer questions, collect enquiries, take bookings and automate repetitive interactions without stitching together a different tool for every step.
ALL in ONE Place
ONE Chatbot Flow Builder
A collection of 40+ blocks to GUIDE the customer journey.
- Website forms
- Conversational fields
- Conditions & branching
- Custom fields
- Email & SMS actions
- JSON & API connections
- Integrations
ONE AI Tiger
Use your business knowledge trough our own AI Beast, to answer common and detailed questions with multilingual support, driven by Elastic engine by Umni, including:
- Automatic answer quality evaluation
- Configurable AI model behaviour.
- Hand off to guided actions
ONE Website Builder
A collection of 75+ blocks to create Multi-page websites. The builder comes with:
- Multilingual content
- Reusable visual blocks
- Responsive controls
- SEO & AEO page settings
- Connected calls to action
- and many more
ONE AEO Manager
- Turn the webpages you add the chatbot to an AEO ready pages with few clicks.
- Use the Webpage builder to add page metadata, direct answers, entity facts and visible FAQ content as part of the publishing workflow.
ONE Automation
Collect the right information and automate what should happen next
- Website forms
- Conversational fields
- Conditions & branching
- Custom fields
- Email & SMS actions
- JSON & API connections
- and many more
ONE Booking
Let customers move from a question to an available room or appointment
- Rooms & stays
- Appointments & services
- Customer self-service
- Pricing & offers
- Operational calendars
- External calendar connections
ONE Analytics
Turn customer conversations into a practical improvement list
- Top customer questions
- Unanswered questions
- Knowledge gaps
- Weak answers
- Improvement opportunities
- Period-based reporting
How Umni ONE works
You do not need to understand AI models, APIs or automation logic to get the idea. Think of Umni as the place where you build and connect the digital parts of the customer journey.
- 1
- 2
Build the experience
Create pages, AI conversations, forms and booking journeys with visual tools. - 3
Connect what matters
Connect calendars, booking systems, email, SMS, APIs or other services when your process needs them. - 4
Publish and use
Publish your website and customer journeys, or add the Umni assistant to an existing site. - 5
Improve with real questions
Use analytics and AI quality insights to improve content, answers and customer experience.
Built for businesses, not technical teams
Umni ONE can support a single focused process or become the connected layer across your website, conversations and bookings.
Hotels & accommodation
Answer guest questions, present rooms, support direct booking journeys and connect external hospitality systems.
Beauty, spa & wellness
Explain services, collect preferences and let customers find and book suitable appointment times.
Professional services
Qualify enquiries, answer common questions and route leads to the right next step.
Retail & commerce
Help customers discover information, collect requests and connect digital touchpoints with business processes.
One business. One connected customer journey.
A customer may discover you through a page, ask the AI assistant a question, complete a form, make a booking and later return for another request. Umni ONE is designed so these experiences can belong to the same platform instead of becoming isolated tools.
Be understandable before the conversation starts
Use clear multilingual pages, structured content, FAQs and business information so people and answer engines can understand what you offer.
Give customers a place to ask
The AI assistant can answer from business knowledge while guided flows handle processes that should follow specific steps.
Turn interest into an action
Collect details, route a lead, send information, check availability or move a customer into a booking journey.
Use conversations as business insight
Identify top questions, missing knowledge and weak answers, then improve the exact areas customers are showing you.
Frequently asked questions
What is Umni ONE?
Umni ONE is a B2B platform for building and connecting websites, AI customer assistants, conversational journeys, forms, bookings, integrations and analytics.
Do I need to know how to code?
No coding is required for the core visual building experience. Some advanced integrations may require technical configuration, but the public-facing pages, content and customer journeys are designed to be managed visually.
Can I use only one part of the platform?
Yes. A business can start with an AI assistant, website, booking workflow or another focused use case and expand as its needs grow.
Can Umni ONE work with systems we already use?
Umni ONE includes integrations and API-oriented tools for connecting supported external systems. The exact setup depends on the system and the workflow you want to automate.
Start with the customer journey you want to improve
Tell us what customers currently need to do and where your team loses time. We can map the most useful starting point in Umni ONE.