Answer common and detailed questions
Customers can ask in their own words instead of searching through pages or menus.
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An AI assistant that learns from the knowledge you choose to provide
Give customers useful answers from your business information and combine AI with structured flows when a process needs clear steps, validation or a specific outcome.
What the AI assistant can help with
Use AI for the questions that benefit from natural language, while keeping business controls around the experience.
Use business knowledge
Connect approved knowledge so answers are grounded in information relevant to your business.
Support multilingual conversations
The assistant can communicate across supported languages while using the same underlying business context.
Hand off to guided actions
When an answer should lead to a form, booking or defined process, the conversation can continue through a visual flow.
Apply AI controls
Configure model behaviour, instructions and use-case controls according to the available platform settings.
Evaluate answer quality
Use evaluation and analytics to identify weak answers, missing knowledge and areas that deserve attention.
A simple way to think about AI Tiger
AI Tiger is Umni’s AI capability for answering customer questions with business context. Your company provides the information and instructions that should guide the assistant. The platform then helps you configure, evaluate and improve how that knowledge is used in conversations.
- 1
Provide knowledge
Add the approved business information the assistant should be able to use. - 2
Set instructions
Define the role, tone and rules that should guide the generated answers. - 3
Customers ask naturally
People ask questions in normal language instead of learning a command structure. - 4
Review performance
Use conversations and evaluation signals to find what should be improved.
Frequently asked questions
Does the AI assistant know everything on the internet?
The business experience should be designed around the knowledge and instructions you provide and the capabilities enabled in your Umni setup. For business answers, the goal is to ground responses in relevant approved information rather than rely on uncontrolled assumptions.
What happens if the assistant cannot answer well?
Conversation analytics and evaluation can reveal unanswered questions, weak answers or missing knowledge so the business can improve the source information or journey.
Can AI and predefined flows be used together?
Yes. That combination is useful when open questions need flexible answers but important business steps must follow a controlled path.
Can we use our own business documents as knowledge?
Yes, supported knowledge files can be used as part of the AI knowledge setup. Content quality matters: clear, current and well-structured source information gives the assistant a better foundation.
Show us the questions your customers ask most
Those questions are often the fastest way to define the first useful AI knowledge set and customer journey.