Rooms & stays
Manage room types and units, occupancy, stay dates, availability and reservation calendars.
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Let customers move from a question to an available room or appointment
Umni supports booking journeys for accommodation and appointment-based services, so availability, customer details and the next action can live alongside your website and conversational experience.
Two booking models, one platform
Use the model that matches how your business sells time or capacity.
Appointments & services
Manage service resources, time slots and appointment calendars for businesses that sell scheduled services.
Customer self-service
Let customers search, choose and continue through a public booking journey instead of relying only on phone or manual messages.
Pricing & offers
Support base pricing plus configurable pricing rules, add-ons and promo-code scenarios according to the booking setup.
Operational calendars
Give the business a visual place to review and manage reservations and appointments.
External calendar connections
Use supported calendar synchronization and integrations where the operation needs external availability coordination.
A booking journey is more than a calendar
The public experience should help a customer understand what is available, choose the right option and complete the details needed by the business. Umni can place that journey next to the content and conversations that brought the customer there.
- 1
Customer has a need
They may arrive from a website page, AI answer or guided conversational flow. - 2
Check the relevant availability
Search dates, capacity or service time according to the booking type. - 3
Choose the right option
Present rooms, services, prices and optional extras in a customer-friendly format. - 4
Confirm the reservation
Collect required customer details and complete the configured booking path.
Useful booking capabilities for real operations
Rooms, occupancy and combinations
Accommodation journeys can work with room types, room units, adults and children, occupancy rules and combinations when one room is not enough for the searched party.
Services, resources and time
Appointment journeys can use service resources and available times, helping a customer choose a suitable slot without manual back-and-forth.
Add-ons, promo codes and rules
Booking configuration can include extras, promo codes and pricing rules so the public journey reflects more than a single flat price.
Manage what happens after booking
Business calendars, search tools, reservation references and supported synchronization help the team manage the operational side after a customer books.
Frequently asked questions
Can Umni handle hotel room bookings?
The booking module supports accommodation concepts such as room types, room units, stay dates, occupancy and public room-search journeys. Exact business rules depend on the account configuration.
Can Umni handle appointment bookings?
Yes. The appointments calendar and service-resource model support businesses that need customers to choose a service and available time.
Can bookings include extras or promo codes?
The booking system includes add-on and promo-code capabilities, with pricing rules available for configured scenarios.
Can the booking experience appear on an Umni website?
Yes. The Landing Page Builder includes booking-oriented blocks and can link customers into the public booking flow, allowing content and booking actions to sit in the same website journey.
Map your current booking journey
Show us how customers book today, what availability must be checked and where manual work still happens.