Most questions are answered from day one
Let AI (NLP, GPT) answer guest questions while your team focuses on maintaining an up-to-date information base to support the AI
Hotel AI Chatbot Features
Smart means SMART!
Smart solutions for modern hospitality
The hotel AI chatbot is not just smart - it is a comprehensive tool designed to transform guest experiences and streamline hotel operations. It answers frequently asked questions, increasing guest satisfaction by providing instant and accurate information.
Dual-purpose technology: Beyond guest interaction, the AI chatbot serves as an invaluable training tool for your team. It offers instant access to rich knowledge, helping employees stay informed and effective.
Control the conversation, impress guests
Your team manages the content. Enhance AI responses with attached marketing and sales funnels
Inquiry forms
Unlimited number of inquiry forms (sending email to the hotel and SMS notification to the staff)
Voice recognition
Exchange voice messages with the bot in Bulgarian and English for faster communication
Customer behavior
Customer behavior and search data: first-party and zero-party
Landing page
Landing page for your chatbot if it’s time to change the hotel website or if you simply don’t have a site.
Online and offline
Access the chatbot from anywhere online and offline via link and QR code
Access to admin panel
Hotel team access to the chatbot for changes, improvements, etc.
Content translation
We integrated probably the best available translation service to help you create multilingual content faster. You need to get a FREE API key from the provider.
Link to part of the bot
Open content from the bot by clicking a link on the website where the bot is embedded. You can test the 'link to part of the bot' functionality by clicking the button below
Statistics and tools
In the Umni platform, you can track statistics on customer behavior, as well as other useful statistics.
If you don’t have a page to place your chatbot, you can create a landing page directly from the platform.
If you don’t have a page to place your chatbot, you can create a landing page directly from the platform.
Integrations
The hotel chatbot has built-in integrations with reservation systems like Quendoo, WebHotelier, BookOnlineNow, and CRS, among others. Forms in the AI chatbot can send collected customer data to over 6,500 systems, platforms, and more to trigger countless automations for the hotel team and guests.
WebHotelier
The efficient, 100% reliable, bi-directionally integrated GDS & IDS Channel Manager from WebHotelier allows you to upload prices and availability and retrieve bookings from OTA & GDS websites instantly.
BookOnlineNow
BookOnlineNow is an intelligent, flexible, and very powerful online booking system. It is based on modern technologies, designed and created to convert more seekers into more direct bookings.
Quendoo
Quendoo is a PaaS platform offering a range of functionalities for hoteliers.
CRS
Hotel management software – efficient, easy, secure, fast, and ready to use on any device
Travelline
We help hotels attract guests online and receive more online bookings.
Ask the chatbot
This page is connected to the related Umni chatbot for this business/topic.